Privacy
Privacy notice
How we use the information you send through this website.
Who we are
10 Year Structural Warranty is a service from the One Stop Consult group. Enquiries made through this website are handled by One Stop Consult. You can contact us at enquiries@onestopconsult.co.uk or on 02475 095700.
What we collect
When you send an enquiry we collect the details you enter (name, email, phone, site postcode, project information and any files you attach). We don't use advertising cookies or tracking on this site.
How we use it
We use your details only to review your project, reply to your enquiry and provide a quotation, and, if you go ahead, to deliver the service. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
Who we share it with
Where needed to quote for or deliver the service, we may share project information with the qualified professionals who carry out inspections and issue certificates. We never sell your data.
Files you upload
Drawings, photos and documents you attach to the quote form are stored on our own secure server, outside the public part of the website, so they can't be reached through a web link. They are also attached to the enquiry email sent to our team. We only use them to review and quote for your project.
Cookies and third parties
This website doesn't use advertising or analytics cookies. WordPress only sets cookies for our own staff when they log in to manage the site. Page fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when a page loads; Google's own privacy policy applies to that.
Keeping it secure
The website runs over an encrypted (HTTPS) connection, the form is protected against automated spam, and access to enquiries is limited to the people who need it to deal with your project.
How long we keep it
We keep enquiry details only for as long as we need them to respond and follow up. Project records are kept for as long as needed to support the certificate and meet legal obligations.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing enquiries@onestopconsult.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).
Changes to this notice
If we change how we use your information, we'll update this page. This notice was last updated in October 2026.